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Is your Induction Training a Key Policy and Procedure?

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When a new employee starts a new job, he or she usually does so with a mix of emotions and expectations. There is likely to be nerves and a little ‘fear of the unknown’, mingled with excitement and optimism. Induction training should accomplish many things, not least of which is to allay negative feelings and confirm the positive.

A poorly positioned and delivered induction programme will achieve the opposite of what is intended. In the GP practice, those intentions should include the positioning of policies and procedures, and training and access to information that enables employees to manage patients safely and effectively.

What should your induction pack include?

The CQC expects practices to provide induction training and packs in a format that supports the provision of safe and effective care. Information should be accessible and easy to search for, and many practices are now developing their practice intranet for this purpose: it’s far easier to navigate, update, and index than a bulky paper file with updates disseminated on pieces of paper on a daily basis.

A good induction pack will include:

- Practice rules, policies, processes, and procedures

- A description of practice facilities, events, and programmes

- Organisational chart and lines of report

It is important that the practice carries out regular reviews of its induction pack and training. This will ensure that it is current, relevant, and maintains guidance on evolving best practice in the care and treatment of patients.

Communication is key

While induction training is generally recognised as formal training when an employee first joins, in reality it is something that never ends. Updates to policies and procedures will need to be communicated effectively, with issues affecting the safety of staff and patients put in place as primary concerns.

Induction training should also provide continuous support to employees to enable the delivery of effective care and treatment. The information that acts as a promoter of safe practices needs to be managed, updated, and made accessible to all. The risk of error – highest in new staff and locums – is mitigated best by making the induction pack accessible in a central location, and will act as both an aid and a prompt for employees who may not be familiar with procedures, processes, and policies.

In summary

A formal induction training programme will be delivered effectively, updated regularly, and easily accessible. It will help new starters to feel at ease in their new surroundings, and then keep all staff up-to-date with evolving best practices, while helping to maintain high standards and quality of delivery of care and treatment. Start your employees on a positive note with great first day/week induction training, and then maintain that momentum throughout with clear communication and regular updating.

If you have any questions or feedback, please do not hesitate to contact me - alex.henman@esuppliesmedical.co.uk, 01865 261451

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