Customer update: We're implementing a system upgrade on Monday 27 November 2023 and will be providing a standard 4-day delivery service during this period. We appreciate your understanding at this time and ask that you bear with us if you do experience some slight delays.
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Terms and Conditions


All orders are accepted by eSupplies Medical subject to the following conditions. Williams Medical Supplies trading as eSupplies Medical (hereafter referred to as "eSM") accepts no variation of these conditions unless previously agreed in writing.

Any person or entity purchasing goods or services from eSM shall hereafter be referred to as the “Customer”.

A minimum order value of £30 + VAT prior to shipping applies, unless otherwise agreed.

eSupplies Medical does not deliver outside of the UK. The Customer may arrange their own freight companies to receive goods on their behalf in the UK.

Orders with delivery to residential addresses will not be processed and will be refunded, unless otherwise agreed. 


The Customer contracting with eSM expressly warrants that it is authorised to accept and is accepting these conditions not only for itself but also as agent for and on behalf of all other persons who are, or may become, interested in eSM's goods and services, whether in whole or part.


Goods are supplied according to the descriptions and specifications given on this website. Descriptions and specifications are correct at time of publication but may be changed without prior notice. eSM reserves the right to alter the specifications of any given product, and to withdraw any item without explanation or notification. All images are for illustration only. eSM gives no warranty and makes no representation as to the suitability of fitness of any goods for any particular purpose unless expressly given on this website.

In the event that eSM cannot supply the goods ordered by the Customer, eSM reserves the right to offer goods of equal or superior quality at no extra cost. If no suitable alternatives are available or if the Customer does not wish to accept the alternative goods offered the Customer or eSM may cancel the order and any money paid to eSM in respect of that order shall be refunded.


The prices on this website represent the current eSM price list and are subject to change without notice. All prices quoted are subject to VAT at the prevailing standard UK rate.

eSM shall not be bound by any clerical or arithmetical errors in any price list invoice statement quotation or other documentation whatsoever.


Where eSM offers a Customer a credit account, payment of that account is to be received by eSM in cleared funds within 30 days from the date of each and every invoice. Failure to pay on the due date will entitle eSM to withhold delivery of subsequent orders and any agreed discounts.

We reserve the right to claim interest at 8% above the Bank of England base rate for late payment in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

Non 'credit account' eSM Customers are required to pay in full at time of ordering. Goods will not be dispatched until payment is received in cleared funds by eSM.


The delivery address must be specified on the Customer’s order. Unless otherwise agreed with the customer, we will not deliver to a residential address.

Any time or date stated for delivery is an estimate only and time is not of the essence in any contract between eSM and the Customer. In the event that eSM fails to deliver goods within the estimated timeframe, eSM will not be deemed in breach of the contract, nor will eSM have any liability to the Customer for direct, indirect or consequential loss howsoever caused (including as a result of negligence) by any delay or failure in delivery. eSM accepts no responsibility for goods lost during transit.

Any delay in delivery will not entitle the Customer to cancel the order or to receive a refund of any monies paid unless eSM is unable to deliver the goods within 30 days of receipt of the order. If eSM is unable to deliver the goods within 30 days of the date of the order, the Customer will be entitled to cancel the order and require any monies paid to eSM in respect of that order to be refunded. The Customer shall have no other remedy in respect of late delivery.

Deliveries will be made to the reception desk and/or ground floor at the Customer's stated delivery address. Any special delivery requirements or difficulties in delivering (e.g. narrow doorways, stairs, and restricted access) should be made known to eSM at the time of placing the order and may be subject to additional costs. The Customer shall ensure, where applicable, that the installation area is clear of any obstructions that may cause the installation to be delayed. eSM cannot accept responsibility for any difficulties in delivery or installation as a consequence of information or lack of information supplied by the customer. eSM reserves the right to pass to the Customer any cost incurred resulting from delivery and installation restrictions caused by the Customer.

If the Customer cannot accept delivery for any reason, eSM may at its option either arrange another delivery, for which a charge will be made to the Customer, or cancel the order and charge the Customer a re-stocking fee of 15% of the value of the goods being returned or £20 (whichever is the greater) plus any additional carriage costs.

On delivery, risks of loss, breakage and all damage shall pass to the Customer. Title in the goods does not pass to the Customer until payment is received in full by eSM. If the Customer shall permit any judgement to be taken or levied against it or (being a corporation) go into liquidation or have a receiver approved or (being a partnership or individual) enter into any agreement with or for the benefit or its creditors or have a receiving order in bankruptcy made against it or upon any breach by the Customer of any of its creditors or have a receiving order in bankruptcy made against it or upon any breach by the Customer of any of its obligations under this agreement, eSM may (without prejudice to any of its other rights and remedies) by notice in writing (and shall be deemed to have done so at the request of the Customer) enter into any land or building to recover the goods and to take all necessary steps to enable eSM to recover and dispose of the goods.


eSM shall be under no obligation to accept cancellation or amendment to any order or any part of an order prior to dispatch. Where such cancellation or amendment is accepted it is on the understanding that a cancellation or amendment charge may be levied. Where goods have already been dispatched, eSM Returns Policy applies. Services booked may incur full or partial charges in the event of cancellations, part cancellations and delays once onsite. eSM will have to adhere to the individual terms of each partner service provider. Any reasonable costs may be passed onto the Customer if charged because of cancellations or delays. For further details please ask when booking.


All goods supplied by eSM are warranted to be generally free from defects in workmanship and materials and fit for the purpose for which such goods would normally be used. eSM gives no warranty and makes no representation as to the suitability of fitness of any goods for any particular purpose unless expressly given on this website.


In the event that an item is defective within the meaning of the Sale of Goods Act 1979 (as amended from time to time) eSM reserves the right to replace or repair the goods as an alternative to refunding the purchase price, at its absolute discretion. The customer accepts that no replacements are available whilst items are exchanged, replaced or repaired.

The implied conditions set out in the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982 shall be expressly excluded. Save as provided in these terms and conditions each and every liability of eSM is excluded.

If a Customer wishes to claim that an item is defective, the Customer must notify eSM in writing of any visible or suspected defects or damage within 3 days of delivery where the defect or damage should be apparent on reasonable inspection, or within 5 days of the same coming to the knowledge of the Customer where the defect or damage is not one which should be apparent on reasonable inspection. Claims for defective items will not be considered where the item has been damaged, misused, tampered with, incorrectly installed, repaired by a third party or inadequately maintained. Where an item is discovered to be defective more than 30 days after delivery, eSM reserves the right to require the customer to claim for the defect under the manufacturer’s warranty procedure, if applicable.

eSM does not accept liability for refunds for shortages or damage to deliveries unless the Customer notifies eSM of the shortage or damage in writing within 3 days of receipt of the delivery. Where an item is delivered damaged and there is evidence of this before the package is opened, the Customer must either refuse to accept the item from the delivering courier or should sign for the item as “received damaged”. Where the delivery is signed for or where the damage only becomes apparent on opening the delivered package, photographic evidence of damage is required.


In the event that the Customer does not want some or all of the goods in an order for whatever reason and the goods have been dispatched / delivered, the Customer may, within 7 days of delivery, contact eSM in writing and arrange to return the goods at its own expense. The goods must be received unopened and in perfect re-saleable condition. All goods returned in these circumstances will be subject to a handling fee of 15% of the goods value or £20, whichever is the greater.

This procedure also applies where the Customer is a consumer exercising their rights under The Consumer Protection (Distance Selling) Regulations 2000.

Please note, any non-standard, special orders (including bespoke items) cannot be returned (this does not affect a consumer’s statutory rights). Any items that are built to order (including many chairs and furniture items) may not be returned - please enquire before purchase if you need to know whether an item is eligible for return. eSM does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.


eSM shall under no circumstances be liable for any consequential or indirect damage or loss, however caused, including (but not restricted to) loss of profits, loss of goodwill, damage to trading relationships, and financial loss. eSM's liability in respect of all other losses shall be limited to the invoiced value of the relevant order.


eSM will not be liable to the Customer for any failure or delay in delivery of its obligations under any contract between eSM and the Customer if it is due to any event beyond the reasonable control of eSM. eSM will be entitled to a reasonable extension of time for performing such obligations and shall not be liable for any loss or damage occasioned to the Customer thereby. In the event that eSM is unable to fulfil its obligations after a reasonable amount of time eSM will be entitled to cancel the contract, refund the Customer any monies paid and shall not be liable for any loss or damage occasioned to the Customer thereby.


This contract shall be governed by and construed according to English law and the purchaser submits to the jurisdiction of the English courts. These terms of trade will prevail over any conditions that shall be issued by the customer. Customers should not rely on any representations made by staff as they do not form part of the contract or collateral contract.


Vouchers codes are valid for 1 purchase per practice unless stated otherwise.

Terms and Conditions pertaining to the Reward Scheme:

The reward scheme is a voluntary scheme operated by eSupplies Medical.

If the scheme is withdrawn at any time for any reason, all points will be nullified. 

The scheme does not form part of a contract of sale.

The scheme is not an invitation, offer, inducement, bribe, gift, or seeking to force you to purchase from eSupplies Medical. You make purchases online of your own volition.

Once you purchase from us you will automatically be opted into the scheme. You must inform us in writing or by telephone if you want to opt out.

Points earned against an order will not be redeemable until the order has been invoiced.

eSupplies Medical is under no obligation to award points for any reason outside of qualifying transactions.

To be awarded points, members must spend over a certain amount on qualifying products in a single transaction. The amount of points awarded may change and will vary depending on the products bought and the amount spent.

eSupplies Medical may, at any time, terminate the scheme or alter or amend the conditions of operation of the scheme without any notice.

eSupplies Medical has the right to remove certain products from the scheme.

eSupplies Medical will deduct points from your account if products are returned for any reason and a full or partial refund of the purchase price is given. This also applies to the exchange of products, unless the exchange is for products with an equivalent points value.

Points can only be redeemed after 200 points have been accumulated in the account.

eSupplies Medical has the right to delete points if not used after 60 days.

When points are redeemed under qualifying conditions - a discount is applied to the bill. The discount may be shown deducted in the invoice of that transaction or by way of a separate credit note equivalent to the value.


eSupplies Medical is a trading name of Williams Medical Supplies Ltd, a DCC business